You, Mr. and Ms. Customer, have become accustomed to receiving news about your shipments, automatically, from Air Flow, for the past 10 years.
It’s not perfect, but most of the time it is accurate.
Now, Air Flow has made a portal for you to find your stuff at your leisure and without calling or waiting.
Here’s what your job screen looks like. Click on the .pdf icon for any of the jobs, and a shipment report will open showing all of the shipment details for all of the equipment on that particular job. If something is missing, you’re one click from an update request.
So, here’s my guess for the responses by generation:
- The Matures: “I’m too old for this crap. Portals are what I look out of on my cruise ship.”
- The Boomers: “I call, and you answer. I’m not logging in to another damn website.”
- Generation X: “That sounds really good” is what they say, but will never actually use it.
- Millennials: “Finally.”
- Generation Z: “I’d like the following additional functions available to me via API.”
Use this barometer to see how generationally fit you really are. Whatever your flavor, the portal is there for you to find out where your stuff is. What you ordered, what you forgot, and what needs more attention. Use it well, friends.
Until next time
Air Flow Inc.
8355 West Bradley Road
Milwaukee, WI 53223